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| how about payment ? |
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Your credit card is not charge before the service have been done . We only take a preguarantee of the amount.: if you prefer to pay by cash or change your card for the payment , it's possible directly to the driver. |
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| How do I recognize the driver at the airport? |
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The driver will be waiting at the exit of the flight after your bag and get it passed through customs to Charles de Gaulle airport and before retrieving luggage to the airport of Orly.
It will have a sign with your name or that of your guests. In exceptional cases where you do not see that contact us at 0825561919. We will contact the driver. Remember, if you do not contact us, we assume that you have not submitted and the transfer will be charged.Our vehicles are equipped with geo-location, we can know in real time the position of the driver.
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| How long is the journey between the airport and Paris? |
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time varies depending on the traffic but it takes between 3 / 4 hours to 1:15 hours and hours of the morning peak between 7 and 9:30 am and evening between 17h and 20h.
Our team can advise you. Generally provide more than 1 hour by hour of meeting.
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| I have to cancel my trip. Which costs are the cancellation ? |
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Cancellations costs for Transfer
Cancellation before 12 hours no charge
Cancellation between 12h and 2 h before departure time 20 %
Cancellation 2h before departure time 100% charge
Cancellation costs for Limousine, Minivan or minibus tours
- for cancellations less than 24 hours poor to departure, 100 % of the excursion cost;
- for cancellations more than 24 hours poor to departure, 0% of the excursion cost;
Cancellation costs for motorcoach tours
the following cancellation charges will apply:
- for cancellations less than 48 hours poor to departure, 20% of the excursion cost;
- for cancellations less than 24 hours poor to departure, 40% of the excursion cost;
- for cancellations on the day of travel, no refund will be payable.
Cancellation costs for Short Breaks in France:
Between 15 and 10 days before the short break departure: 25% of the overall price
Between 10 days before and the day of the travel: 75% of the overall price
for cancellations on the day of travel, no refund will be payable.
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| If the flight are delayed, how long the driver waits for me ? |
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The driver will check the arrival time of flight and will wait. However, in case of a very long delay, we are subject to availability. We will do our best to send a driver. Never leave the airport without calling us . Rare are cases where we could not provide the service.
The cost of transferring understand 1h waiting at the airport to retrieve your luggage or any delayed . after this period, a new transfer will be charged or as appropriate charging minimum hourly rate.
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